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6 Orchard Close


Newcastle upon Tyne

NE12 6YZ

Contact details:


Tel: 0191 406 3520

Mobile: 07843 493 955

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Customer feedback


Maureen Edwards, October 2015


Ian arrived promptly after 6pm to sweep and do some essential repairs.


I can vouch that he was professional and knowledgeable, answering questions about using my multi-fuel stove and leaving my home as it had been before he came no mess whatsoever and had to be persuaded to take a little more money than he had quoted me for just the sweeping!


I will certainly use him again.


Ms L Frazer - May 2015


We knew our stove needed checked after nearly three years' use and eventually got Ian Welford's name and details. He arrived promptly as arranged, set up his equipment and got on with the job. We were delighted with the service, he went out of his way to help set the stove up for trouble-free operation (he even had spare gauntlets in his van which we purchased) and at the close he quoted a price which we readily accepted. Our daughter has a new stove, as has a neighbour and we have no hesitation in recommending Ian for a clean, professional service.


Jackie Dodds - April 2015


Ian, Thank you for repairing our stove today. What a great job you did especially as it proved to be a much more difficult job than you initially thought.  


It is working better than ever and looks good too. We were very impressed with your professional attitude and how clean and tidy you left everything.


We would certainly recommend your services and what a lovely polite young man your son is.  Thanks again


Darren - March 2015


Ian has done a fantastic job putting a new register plate into our hearth. It is a brilliant job. I would thoroughly recommend Ian!


Fantastic Service! Can't thank Ian enough for all his help and advice and went out of his way to help us when another chimney sweep broke our plate (before we knew about Ian). Ian is very trustworthy, honest and when he gives you a price, he sticks to it.


He realigned our fire, had a new plate made and the fire is burning better than before. Will definitely recommend him to family and friends and will be only using Ian in future.

Thank you for your feedback!


Customer feedback is freely provided by our customers via our contact form on our website.

Lee Adams - October 2016


Thanks for a professional job and for being on time and clean and tidy!


Graham Thorpe - July 2016


We have 2 Clearview Woodburning Stoves and dry lined chimneys. Ian swept the chimneys and serviced the stoves . EXCELLENT job !!


Very very clean and tidy. Superb service and very personable. We are now on his list for an annual sweep and service.


We were pleased with the price.


Jeff Pickering - May 2016


Well, why did I wait so long? There isn't a tin but if there was it would say "Does more than it says on the tin".


Ian is a personable, caring merchant who realises that we live here and we've worked hard for the stove, the carpets, the settee and all that we surround ourselves with. He cares. And he knows what he's doing. And he does it well. And he'll be back here next year.


So now we have doctor, a dentist, a barber, a garage man, an optician and a stove maintenance man; all younger than us, who we'll never need to change.


What can I say other than, "Book him!"


Tom Moore, Artist - April 2016


When I had an issue with the "ancient' stove in my studio in Northumberland Ian was a 'Godsend" he could not have been more accommodating,efficient and professional. Though parts were nigh on impossible to get for this 'dinosaur' Ian brought it back from the dead and thankfully I am still warm in the depths of winter and my canvasses dry nicely.....cheers Ian.


Since then I have employed Ian's skills on the stove I have at home, both repairs .....replacing infuriatingly difficult grate and several chimney cleans.


I would have no hesitation in recommending his services to anyone. As stated above, he is very accommodating, exceptionally careful and considerate of your home, very skilled and knowledgeable at what he does......if you've found this website,search over job done......ring Ian.





Stu Haddow - September 2018

Being stove ‘novices’ the advice taken from Ian in just 1 visit is invaluable. He was recommended by a friend and I will strongly recommend him to others. Punctual, knowledgeable, hard working and friendly. His visit was like a chat in the pub with an old friend. Not a speck of dust but plenty of advice left. We will definitely call upon Ian for future sweeps or any problems we encounter with our stove. Thank you


David Westwood - July 2018

Apologies for the somewhat graphic title of this review - it's just a very quick way of illustrating what we were up against when we called Ian; maggots raining down the chimney. Understanding our dilemma, Ian arrived straight away, identified the problem (a family of rooks had made our chimney their home and, some time later, evidently their graveyard) and set about resolving it.


Long story short, Ian removed three huge bags of debris from our chimney - including maggots and dead birds - and you wouldn't have known from looking at our living room. When he says he'll do his best to keep the dust to a minimum, he really isn't kidding!


He is such a lovely fella and is excellent at what he does. I can't recommend him highly enough.


Dicky Noble - April 2017

Fantastic job on our stove, new fire bricks, glass, gasket and rope and a chimney sweep to boot. Very professional from the off, courteous knowledgeable and very clean and tidy too. Will definately use again and have no qualms recommending, thankyou Stove repairs North East.


James Brown - May 2017

Ian is the stove magician, worked his magic yet again on our stove, parts no longer available, no problem for Ian,he’ll get around that.


Thanks Ian for wonderful service.


Chimney swept. Wood burner ropes replaced and back brick replaced.


What an amazingly lovely cheery fellow! It's a pleasure to have someone come and do what they say they're going to do, when they say they're going to do it. Effective and clearly skilled in what they do and with a really positive attitude. Highly recommended. 5 star job and will definitely use again. Many thanks!